Privacy Policy

1. Information We Collect

When you use Fix-Go, we collect information necessary to provide you with professional services across all categories. This includes:

• Location Data: Real-time GPS coordinates to find nearest service providers and calculate accurate pricing.
• Profile Info: Your name, phone number, and email address for account management and communication.
• Service Details: Relevant information based on service type (vehicle details for towing, address for moving, specifications for other services).
• Payment Info: Securely tokenized payment details for in-app transactions via UAE-compliant payment gateways.
• Usage Data: Service history, preferences, and app interaction to improve user experience.

2. How We Use Your Data

Your data is used exclusively to:

• Connect you with the nearest available service provider across all service categories.
• Process payments via secure UAE-compliant payment gateways (Apple Pay, Credit Card).
• Send you real-time status updates regarding your service request via push notifications and SMS.
• Provide customer support and resolve any service-related issues.
• Improve app performance, user experience, and service quality through analytics.
• Send important service announcements and updates (you can opt-out of marketing communications).

3. Data Sharing

We share only necessary information (your name, contact number, location, and service-specific details) with the assigned service provider to fulfill your request. This may include vehicle information for towing services, delivery address for moving services, or other relevant details for specific service categories.

We never sell your personal data to third-party marketing companies. Data may only be shared with trusted partners for payment processing and service fulfillment, all bound by strict confidentiality agreements.

4. Data Security

We implement industry-standard security measures including high-grade encryption (SSL/TLS), secure data storage, and regular security audits. We follow UAE federal laws and international best practices regarding data protection to ensure your information remains secure. All payment information is tokenized and never stored in plain text.

5. Your Rights

Under UAE data protection regulations, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and associated data.
• Opt-out of marketing communications while still receiving service updates.
• Download a copy of your data in a portable format.

To exercise any of these rights, please contact our support team through the app or email us at support@fixgo.ae.